Financial Aid Counselor - Financial Aid and Service Counseling

Arizona State University

Financial Aid Counselor - Financial Aid and Service Counseling

Campus: Tempe

JR112724

 

End Date: September 24, 2025

 

Apply before 11:59 PM Arizona time the day before the posted End Date.

 

Minimum Qualifications:

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

 

Job Description:

Salary range: $40,000-42,000 per year; depending on experience

 

In a high-volume environment, a financial aid counselor counsels and advises students and their families about the financial aid process, eligibility and award programs. Prepares and conducts financial aid presentations to groups. Participates in student recruitment and retention activities.

 

Essential Duties:

• Provides comprehensive counseling to students regarding financial aid eligibility through in-person, phone and email conversations.
• Counsels and advises students about financial aid eligibility, application procedures, aid programs, costs, indebtedness, money and management and financial planning, individualizes information to the particular needs and situation of the student.
• Determines if students qualify for an unusual/mitigating circumstance; exercises professional judgment by making adjustments or revisions to costs, contribution, need, or dependency status as exceptions to the prescribed process.
• Answers questions and requests from students, parents, or guardians in person or in writing regarding financial aid programs and eligibility.
• Conducts regular proactive outreach efforts to impact retention.
• Assists in the preparation of and presents information regarding federal financial aid, scholarships, employment and grants for various campus groups, high school students, and parents at meetings, group discussions, workshops, and recruitment sessions.
• Participates in student recruitment and retention activities including attending orientation, information sessions, and other events to advise prospective students and their families.
• Contacts students and lenders, employers, donors, guarantee agencies and/or staff to resolve issues.

 

Desired Qualifications:

• Demonstrated knowledge of government, donor and/or institutional rules, regulations, guidelines, and procedures for awarding of financial aid.
• Demonstrated knowledge on how the Student Aid Index (SAI) calculation works and how the SAI impacts the awarding of Title IV funds.
• Demonstrated knowledge of federal Title IV financial aid programs, awarding eligibility requirements and supporting regulations.
• Experience in critical thinking and problem solving.
• Demonstrated knowledge of Family Educational Rights and Privacy (FERPA) requirements.
• Evidence of effective communication skills.
• Experience in computer software skills, such as Microsoft Office products, specifically Word and Excel.

 

Working Environment:

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts. Evidence of effective communication skills.

 

Department Statement:

Financial Aid and Scholarship Services is one of several departments comprising Academic Enterprise Enrollment which utilizes a variety of strategies to enroll and support a varied student population representative of Arizona State University's vision. The Financial Aid and Scholarship Services unit strives to provide excellent customer service with the goal to make each student's application for financial aid a simple and affordable process. Each staff member is committed to helping a student finance their education by effectively utilizing scholarships, grants, work-study and loans. The unit provides tools to help determine the cost of attending ASU, including a scholarship portal to search for available scholarships. The department also provides resources for student to use to budget their money and a student employment unit which processes department requests for student workers.

 

Driving Requirement:

Driving is not required for this position.

 

Location:

Campus: Tempe

 

Funding:

No Federal Funding

 

Instructions to Apply:

Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO:

 

https://www.myworkday.com/asu/d/inst/1$9925/9925$12775.htmld

To be considered, your application must include all of the following attachments: 

 

Cover letter

Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

 

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

 

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. 

 

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

 

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456. 

 

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

 

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

 

Background Check Statement: 

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

 

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

 

About Arizona State University

Recognized by U.S. News & World Report as the country’s most innovative school, Arizona State University is where students and faculty work with NASA to develop, advance and lead innovations in space exploration.

 

To view full description or to apply please click this link:

https://asu.wd1.myworkdayjobs.com/en-US/ASUStaffCareers/details/Financial-Aid-Counselor---Financial-Aid-and-Service-Counseling_JR112724?q=JR112724