Specialist 2: Financial Aid (Multiple Opportunities)

We're thrilled you're considering a position with us. To help you prepare, please have the following information readily available before you begin your application: Resume/CV, Letter of Interest, and other applicable documents for the job. You will be completing information related to work history, educational background, and contact information.

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All employees are expected to live and work within the state of Arizona as a condition of employment.  All selected candidates are subject to a successful completion of a background check.

The data we collect during the application process is used to evaluate your qualifications for the role you're applying for. All data is handled with strict confidentiality and in accordance with our privacy policy.

The Financial Aid Specialist 2 provides extensive financial aid advising to students, families, and the community. Delivers general and targeted financial aid sessions. Describes the different sources of aid related to the different programs of study that the College offers. Explains the Free Application for Federal Student Aid (FAFSA) process, completion, and submission. Takes lead role for various projects and office tasks. Provides guidance and mentorship for other entry-level positions in the office.

The work schedule for this position is flexible and may include working evenings and weekends.

• Conducts needs analysis and federal verification of student and parent application data in compliance with Title IV, federal criteria to determine eligibility of student applicants
• Develops and presents effective outreach and recruitment programs concerning available student financial aid programs and services; prepares and updates related outreach and application materials
• Monitors and answers student inquiries via media platforms and the college’s online services. Responds via email, phone and live chat to the community’s questions and inquiries
• Assist students in the navigation of federal sites and student portals, including NSLDS, studentaid.gov, MyPima, CampusLogic Student Forms and Scholarship Universe
• Provides information and assistance to faculty, staff, students, and the public about Free Application for Federal Student Aid (FAFSA) and other student financial aid application procedures, opportunities, and eligibility requirements
• Collaborates with internal departments to ensure proper applicability of federal and state regulation, data integrity and staff development
• Assists Financial Aid leadership with special tasks and processes for the accurate processing of aid and related financial aid administrative tasks
• Coordinates and organizes multiple complex projects; analyzes problems and determines the appropriate course of action with direction from supervisor
• Serves as a program resource regarding student financial aid objectives, goals, and procedures
• Researches, analyzes, and summarizes data and prepares a variety of statistical reports
• Serves as a resource for students in completing various financial aid forms; helps students stay in compliance with college policies and procedures; and maintains confidential student records in compliance with Family Educational Rights and Privacy Act (FERPA)
• Mentors entry-level employees for the department
• Performs all other duties and responsibilities as assigned or directed by the supervisor
• Assist in regulation/policy interpretation and data analysis activities that drive continuous improvement

• Associate’s degree in Business, Administration, or a closely related field of studyand
• Three to five years of related experience

or

• An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above

Preferred:

• Bachelor’s degree in related field of study
• NASFAA credentials

• Knowledge of regulatory compliance principles and practices
• Knowledge of administrative procedures and practices
• Knowledge of internal and external customer service principles and practices
• Knowledge of principles and methods for promoting programs and services
• Skill in analyzing data and drawing conclusions
• Skill in organization, coordination, and management
• Skill in problem solving
• Skill in public speaking
• Ability to apply analytical and critical thinking skills as well as draw conclusions and prepare accurate reports of results
• Ability to apply effective and accurate data entry and typing skills
• Supervisory principles

If you require assistance, or a reasonable accommodation for individuals with disabilities, please do not hesitate to contact Pima Community College Human Resources. 

Human Resources Contact Information:

• Phone: (520) 206-4624
• TTY: (520) 206-4530
• Email: [email protected]

Pima Community College is an Equal Opportunity Employer. We encourage applications from all qualified individuals.